Terms & Conditions

Guidelines for a Safe and Fair Experience

Welcome to Shipline! These Terms and Conditions (“Terms”) govern your use of our website and services, which provide courier, shipping, and logistics solutions both within India and internationally. By accessing and using our website or services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

Please read these Terms carefully before using Shipline’s services. These Terms are a legal agreement between you (the “Customer”) and Shipline (“we,” “our,” or “us”).

1. Services Provided

Shipline offers courier and logistics services for the shipping of packages domestically within India and internationally. These services may include but are not limited to:

Domestic and international express courier services
Package tracking
Freight and logistics solutions
Customs clearance (for international shipments)

2. Account Registration

To access certain features of our services, such as booking shipments or tracking packages, you may be required to register for an account. When you create an account with Shipline, you agree to:

Provide accurate, current, and complete information about yourself.
Maintain the security of your account and password.
Accept all responsibilities for activities that occur under your account.

You are responsible for all transactions made under your account and must immediately notify Shipline of any unauthorized access or use of your account.

3. Shipping Terms

By using Shipline’s courier services, you agree to the following shipping conditions:

3.1 Packaging

It is your responsibility to ensure that the items being shipped are properly packaged. Shipline is not liable for any damage or loss that occurs due to inadequate packaging.

3.2 Prohibited and Restricted Items

You are prohibited from shipping certain items through Shipline’s services, including but not limited to:

Illegal substances
Flammable materials
Hazardous chemicals
Counterfeit goods
Perishable items (unless otherwise agreed)
Any other items deemed unsafe or illegal according to applicable laws.

A full list of prohibited and restricted items is available on our website and is subject to change.

3.3 Customs and Import/Export Regulations

For international shipments, you are responsible for complying with all customs regulations and laws of the destination country. Shipline will assist with customs documentation, but any customs duties, taxes, or fees are your responsibility.

3.4 Delivery Times

Estimated delivery times are based on typical shipping conditions but are not guaranteed. Shipline is not liable for delays caused by circumstances beyond our control, including customs delays, weather conditions, or acts of force majeure.

3.5 Tracking and Notifications

You will be provided with a tracking number for your shipment, and Shipline will send notifications regarding the status of your package. However, Shipline does not guarantee real-time tracking updates and is not responsible for any inaccuracies in the tracking information.

4. Pricing and Payment

4.1 Pricing

Shipline’s pricing is based on the size, weight, destination, and type of service selected. Prices may vary depending on the shipment’s destination, delivery speed, and any additional services (e.g., insurance, customs processing). For accurate pricing, please refer to the rate calculator on our website.

4.2 Payment Methods

We accept various payment methods including credit/debit cards, online payment gateways, and bank transfers. Payment for shipping services is due at the time of booking. All payments are processed securely.

4.3 Refunds

Refunds for any unused services or overcharges will be processed in accordance with Shipline’s refund policy, which is available on our website.

5. Customer Responsibilities

By using Shipline’s services, you agree to:

Ensure the information you provide for shipment booking is accurate and complete.
Be responsible for any fees, charges, or fines incurred as a result of non-compliance with shipping regulations, including customs fees, taxes, or penalties.
Use Shipline’s services only for lawful purposes.
Follow all packaging, shipping, and labeling guidelines provided by Shipline.

You agree that Shipline has the right to refuse or cancel any shipment that violates these Terms or that Shipline reasonably believes is in violation of applicable laws or regulations.

6. Limitation of Liability

To the fullest extent permitted by law, Shipline’s liability for any loss, damage, or delay in connection with the services provided is limited to the lesser of:

The value of the lost or damaged goods.
The amount paid for the shipment.

Shipline is not liable for:

Indirect, incidental, or consequential damages.
Loss or damage caused by factors outside our control (e.g., force majeure events, customs delays, weather conditions, etc.).

7. Intellectual Property

All content on the Shipline website, including text, logos, graphics, and software, is the property of Shipline or its licensors and is protected by copyright, trademark, and other intellectual property laws. You agree not to use any content from our website for commercial purposes without obtaining prior written consent from Shipline.

8. Privacy

Your use of Shipline’s services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using Shipline’s services, you consent to our privacy practices as outlined in the Privacy Policy.

9. Termination of Services

Shipline reserves the right to suspend or terminate your access to our services if you violate these Terms or engage in fraudulent, unlawful, or abusive behavior. You may also terminate your account at any time by contacting us, but you will still be responsible for any outstanding payments or obligations.

10. Amendments to Terms

Shipline may update or amend these Terms from time to time. When we do, we will post the revised Terms on this page and update the “Effective Date.” We encourage you to review this page periodically to stay informed of any changes. Your continued use of our services after any changes constitutes your acceptance of the updated Terms.

11. Governing Law and Dispute Resolution

These Terms and any disputes arising from them will be governed by and construed in accordance with the laws of [India or relevant jurisdiction]. Any disputes will be resolved through binding arbitration in Mumbai, Maharashtra unless otherwise required by applicable law.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Shipline
Email: support@shipline.co.in
Phone: 8329465763
Address: B-6/ Vora plaza, Navghar, Near ambe mata mandir, Vasai east- 401208

Conclusion

By using Shipline’s services, you acknowledge and agree to these Terms and Conditions. We are committed to providing you with efficient, secure, and reliable courier services. Thank you for choosing Shipline!

Feel free to modify the placeholders (like the effective date, contact information, etc.) and make any other adjustments based on your company’s specific services or policies. This document serves as a foundational legal agreement, so it might be beneficial to have it reviewed by a legal professional to ensure full compliance.