Privacy Policy

Effective Date: 01/01/2025

At Shipline, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, services, and any related mobile applications.

If you choose to use our services, then you agree to the terms & conditions and use of information about this policy. We will not use or share your information with anyone, except as described in this privacy policy.

1. Information We Collect

We collect information to provide you with the best possible courier and logistics services. The types of personal data we may collect include:

1.1 Personal Information

• • Contact Information: Name, email address, phone number, billing and shipping addresses.

  
  

  • Payment Information: Credit card or bank details for processing payments.

  
  

  • Shipping Details: Delivery instructions, recipient information, and tracking details.

1.2 Log Data

• • Device Information: IP address, browser type, operating system, and device type.

  
  

  • Usage Data: Information about your interactions with our website, including the pages visited, time spent, and the links clicked.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve the performance of our website, enhance user experience, and track user behavior for analytical purposes. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• • Providing Services: To process and deliver shipments, provide quotes, track deliveries, and handle customer service inquiries.

  
  

  • Communication: To send order updates, shipping notifications, and respond to queries or feedback.

  
  

  • Payment Processing: To securely process payments and prevent fraud.

  
  

  • Improvement of Services: To analyze usage trends, enhance our website, and improve customer experience.

  
  

  • Marketing Communications: With your consent, we may send you promotional emails and offers related to our services. You can opt-out at any time by following the unsubscribe instructions in these emails.

3. Data Sharing and Disclosure

We value your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:

• • Service Providers: We may share information with trusted third-party service providers (e.g., payment processors, shipping partners) who assist us in delivering our services. These third parties are obligated to keep your data secure and only use it for the services they provide to us.

  
  

  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government request.

  
  

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits.

However, no method of transmitting information over the internet or storing data is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

• • Access: You can request a copy of the personal data we hold about you.

  
  

  • Correction: You can request that we correct any inaccurate or incomplete information.

  
  

  • Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations.

  
  

  • Opt-Out: You can opt-out of marketing communications by following the unsubscribe link in emails or by contacting us directly.

To exercise any of these rights, please contact us at the details provided below.

6. International Transfers

As Shipline provides international courier and logistics services, your personal information may be transferred to, and processed in, countries other than your own. By using our services, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically for any updates.

9. Spam Mail(Fraudulent Email)

You may be receiving fraudulent emails having the subject lines ‘Urgent Delivery’, ‘Email Confirmation’, ‘Promotion gifts and cheque’, ‘Shipping Confirmation’, ‘Verify Information’ and ‘Verify your identity’. Such fraudulent or phishing emails may have links or an attached file that could contain a virus or other malware. If you receive a similar kind of message, do not open the email or click on any attachments. Delete the email immediately or forward it to the IT or Vigilance team. Shipline never makes requests via email for payment or personal information for the delivery or return of parcels.

In case phishing mail results in financial loss to you, you should contact your banking institution immediately. Shipline is not responsible for any charges or costs resulting from unauthorized or fraudulent activity that abuses the Shipline name, service marks, and logos.

10. No Compulsion to Provide Information

You accept and realise that there is no compulsion on any user to provide us with your personal information and any or all personal information provided by you to us is with your full consent, own violation and desire to provide such personal information.

10. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:

Shipline
Email: support@shipline.co.in

Phone: 8329465763

Address: B-6/ Vora plaza, Navghar, Ambe mata mandir, Vasai east- 401208